Free Delivery On All Orders Above 99 AED
At Clover Nature Mills, every order is made fresh to your specification. Because of the nature of our products — milled, pressed, and prepared specifically for you — please read this policy carefully before placing your order. We are committed to being fair and transparent in all circumstances.
Because our products are prepared fresh to order, cancellations are subject to the following fee structure:
Cancellation requests for orders that have been received, processed, or prepared for shipment are subject to a cancellation fee of AED 20.
If you wish to cancel after an item has already shipped, you will also be charged the carrier shipping fee for package interception. This is a standard carrier charge that we cannot waive.
No cancellations after delivery. Once your order has been delivered, cancellation is no longer possible. Please refer to our Return & Exchange section below for options available after delivery.
If you refuse delivery and we receive the product back, your card will be refunded the full amount minus the shipping fee and cancellation fee. Some products may also attract an additional 5% restocking fee.
To request a cancellation, please contact us as early as possible — before your order begins preparation — to avoid additional charges.
Once your cancellation request has been approved, here is how the refund process works:
Refunds will only be processed for the amount of the cancelled product. Applicable deductions (cancellation fee, shipping, restocking) will be applied before the refund amount is calculated.
Once a refund has been initiated, the time it takes to appear in your account depends entirely on your bank or card issuer. We will provide transaction confirmation so you can follow up with your bank if needed.
We take great care in packing every order. However, if your product arrives damaged, here is how to resolve it quickly:
Same-day reporting is mandatory. Damage notifications received after the day of delivery will not be eligible for exchange or return, as we are unable to verify transit damage at that stage.
Once a valid damage complaint has been received and verified:
We genuinely care about every order that leaves our mill. If something has gone wrong, please reach out — we will do everything we reasonably can to make it right.
Our team responds personally to every message. Please reach out.
